Calnex Support Service (CSS) Overview
The services provided to customers under the Calnex Support Service (CSS) and the terms and conditions applicable to CSS are described in the CSS Agreement.
Purchase of any Calnex product includes 1 year of CSS as part of the purchase price. Calnex recommends that you purchase extensions to CSS beyond this initial period to ensure that you receive prioritised support, your product is kept up to date and continues to be protected under warranty.
CSS provides different levels of support for different Calnex products. The services provided may be changed at any time. The current services provided under CSS for each Calnex product are detailed below.
CSS for Paragon
CSS for Sentinel
all Sentinel products are bundled with lifetime software warranty and software updates.
The services provided under CSS are summarised below. For more detail, please see the CSS Agreement.
Calnex provides technical support for all products. In addition, Calnex technical experts will provide limited advice and consultation on related Standards, test configurations and applications. CSS customers also have access to additional material on the Calnex website.
Calnex may periodically develop new software releases for its Systems. These new software releases will be provided to the Customer under CSS at no charge (although optional features will be chargeable if they are not currently installed)
Calnex warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use during the warranty period. During the warranty period, Calnex will repair any such defects free of charge
Calnex warrants that each software product you purchase (including software associated with a hardware product) is free from critical defects that prevent correct operation of the system according to the published specifications
To download the full copy of CSS document click here.