“Problem-solving is a fundamental skill for any role involving customer support, along with the ability and willingness to learn new things.”
Q: What did you study and where?
Mechanical Engineering, at University of Dundee.
Q: How long have you worked at Calnex and what attracted you to join?
1 year, attracted by the employee benefits – private healthcare, share incentive plan etc.
Q: What motivates or energizes you about your role and working life at Calnex?
The variety in the role – every day could bring something different. Whether it’s delivering product training to customers, writing user guides or setting up lab equipment to perform tests, I’ll seldom be doing the same task all day, every day.
Q: Most challenging aspect for your job?
Being able to deliver the best support for our customers means staying up-to-date with new developments in timing and sync. This might be changes or additions to existing standards, or entirely new applications for the products we support. Either way, I’m continually learning new things and improving the knowledge I have.
Q: What skills do you need to succeed in the role?
Problem-solving is a fundamental skill for any role involving customer support, along with the ability and willingness to learn new things.
Q: What advice would you give to someone who wants to be an Applications Engineer?
A good attitude is much more important than deep technical knowledge. Being trained up is a key part of the job for a new Applications Engineer so any gaps in knowledge will eventually be filled in. Being keen to learn and demonstrating you’d be a good fit for the team will help you stand out.