Supporting Our Customers
Calnex provides support for all its products*. This support can often be enhanced with the purchase of a Calnex Support Service (CSS) contract. The benefits of CSS include prioritised support, access to the Calnex Service Desk and hardware and software warranty. More details can be found below.
Product Software
Technology Library
GdotWhat?
Service Desk
FAQs
Support Contact
NE-ONE Portal
CSS Overview
The services provided to customers under the Calnex Support Service (CSS) and the terms and conditions applicable to CSS are described in the CSS Agreements available to download below. Purchase of any Calnex product typically includes 1 year of CSS as part of the purchase price. Calnex recommends that you purchase extensions to CSS beyond this initial period, if available, to ensure that you receive prioritised support, your product is kept up to date and continues to be protected under warranty. CSS conditions and options for each product line are detailed in the CSS Brochures below.
CSS Scope
CSS provides different levels of support for different Calnex products. The services provided may be changed at any time. The current services provided under CSS for each Calnex product are detailed below.
all Sentinel and Sentry products are bundled with lifetime software warranty and software updates.
CSS Services
The services provided under CSS are summarised in the table below. For more detail, please download from the CSS Agreements links below.
| Description | |
| Technical Support | Calnex provides technical support for all its products under CSS. In addition, Calnex technical experts will provide guidance on how to best use our product for your application. |
| Software Update | Calnex may periodically develop new software releases for its Systems. These new software releases will be provided to the Customer under CSS at no charge (although certain features may be chargeable). |
| Hardware Update | Calnex warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use during the warranty period. During the warranty period, Calnex will repair any such defects free of charge |
| Software Warranty | Calnex warrants that each software product you purchase (including software associated with a hardware product) is free from critical defects that prevent correct operation of the system according to the published specifications |
Contact Information
| Region | Link to Email |
| Americas | support.americas@calnexsol.com |
| Europe, Middle East, Africa | support.emea@calnexsol.com |
| India | support.india@calnexsol.com |
| Japan | support.japan@calnexsol.com |
| China | support.greaterchina@calnexsol.com |
| South East Asia and Australasia | support.sea@calnexsol.com |
| Korea | support.korea@calnexsol.com |
| Other | support@calnexsol.com |
