Military Application Resilience
Emulating real-world network conditions to verify applications & systems
Documentation, Test Guides and Direct Access to Calnex Specialists
Support That Keeps Your Testing on Track
At Calnex, we’re committed to helping you to get the most out of our products and ensure your testing success. That’s why we offer comprehensive support across all our products, from detailed technical documentation and industry-standard test guides to direct access to our world-class technical experts.
Whether you are looking for support to address a specific operational problem or some guidance on how to execute a test methodology we have experts to help!
How We Can Help
Choose Your Support Requirement
Your Technical Resources
Access Our Expertise, Knowledge and Insights
Documentation, tools and guidance to support your testing success
Technical Support
Expert assistance from Calnex engineers to support your testing
- Support engineers in your time zone
- Direct access to industry experts and standards bodies representatives in relevant applications
- Access to training, knowledge transfer sessions and collateral
- Ability to emulate your your setup and applications in our labs for accurate and tailored support
- Support portal for logging issues, questions
- Assistance for instrument programming, scripting and automation
- Remote access for configuration and troubleshooting
- Analysis of results and recommendations for further tests
- Recommendations for use-cases and configurations
Calnex Support Service (CSS)
Priority support, full warranty coverage and continuous product updates
Looking for even greater peace of mind? The Calnex Support Service (CSS) contracts provide you with priority access to our Service Desk and full hardware and software warranty coverage to ensure maximum uptime and faster issue resolution.
Hardware warranty, software updates, and expert assistance, optimizing use of your product
- Single affordable cost for total support of equipment including updates, repairs and technical assistance
- Unlimited priority access to support services
- Access to the very latest product features, enhancements and security updates
- Prioritised feature implementation and fixes
- Remote assistance
- Hardware and software warranty
- Defined SLA for repair turnaround time
CSS Coverage by Product
Purchase of any Calnex product typically includes 1 year of CSS as part of the purchase price. We recommend that you purchase extensions to CSS beyond this initial period, if available, to ensure that you receive prioritised support, your product is kept up to date and continues to be protected under warranty. CSS conditions and options for each product line are detailed in the CSS overview and brochures available below.
| Product Model | Hardware Warranty | Software Warranty | Software Update | Technical Support | PDF view/download |
|---|---|---|---|---|---|
| NE-ONE | Yes | Yes | Yes | Yes | NE-ONE |
| Paragon-neo | Yes | Yes | Yes | Yes | Paragon-neo |
| Paragon neo-A | Yes | Yes | Yes | Yes | Paragon neo-A |
| Paragon neo-S | Yes | Yes | Yes | Yes | Paragon neo-S |
| Paragon-X | Yes | Yes | Yes | Yes | Paragon-X |
| Rb/GPS | Yes | n/a | n/a | Yes | Rb/GPS |
| Sentinel | Yes | Yes | Yes | Yes | Sentinel |
| Sentry | Yes | Yes | Yes | Yes | Sentry |
| SNE | Yes | Yes | Yes | Yes | SNE |
| SNE Ignite | Yes | Yes | Yes | Yes | SNE Ignite |
| SNE-X | Yes | Yes | Yes | Yes | SNE-X |
| Tempo | Yes | n/a | n/a | Yes | Tempo |
Contact Information
Your local representative will be able to help with support. For local representative details go to Partners tab and select your region (country). Alternatively, you can contact us using one of the email addresses below.
| Region | |
|---|---|
| Americas | support.americas@calnexsol.com |
| Europe, Middle East, Africa | support.emea@calnexsol.com |
| India | support.india@calnexsol.com |
| Japan | support.japan@calnexsol.com |
| China | support.greaterchina@calnexsol.com |
| South East Asia and Australasia | support.sea@calnexsol.com |
| Korea | support.korea@calnexsol.com |
| Other | support@calnexsol.com |